Refund policy

Refund policy

1. [Store Name] offers a refund policy to ensure customer satisfaction. We understand that circumstances may arise where a refund is necessary, and we are committed to addressing each request fairly and efficiently.

2. Refund Requests: Customers have the right to request a refund within [X] days of the original purchase. Refund requests must be submitted in writing through our customer service, including relevant information about the purchase and the reason for requesting the refund, by email [SUPPORT EMAIL].

3. Eligibility criteria: Refund requests will be evaluated individually and will be subject to the following eligibility criteria: a) Defective products or services: If a purchased product or service is defective or does not meet the promised specifications, the customer has the right to a full refund. b) Cancellations or returns: If the customer wishes to cancel an order before shipping or return an intact product, the full purchase amount will be refunded. c) Other cases: If the customer presents a valid reason for requesting a refund, it will be evaluated individually and a fair decision will be made.

4. Refund Processing: Once a refund request is received, our customer service team will review it and make a decision within a reasonable time. If the refund is approved, it will be made through the same payment method used for the original purchase.

5. Exclusions: The refund policy does not apply to the following cases: a) Products or services clearly used or damaged by the customer. b) Products or services that are no longer eligible for refund due to the expiration of a specific time period.

6. Policy Changes: We reserve the right to modify or update our refund policy at any time. Any changes will be informed to customers through our website or other means of communication.

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service at [SUPPORT EMAIL].